Handover Officer

About the role

OSUS, a leading Saudi real‑estate developer focused on mixed‑use projects, is looking for a Handover Officer to manage the final delivery of residential and commercial units to customers. The role ensures that each handover is coordinated, documented, and completed to the highest standards, providing a seamless experience for new owners.

Key responsibilities

• Schedule and manage unit handover appointments with customers.
• Conduct joint unit inspections and verify readiness for handover.
• Explain unit details, warranties, and after‑sales procedures to customers.
• Handle handover documentation in accordance with real‑estate procedures.
• Log and follow up on snags or defects with technical teams.
• Resolve customer inquiries and complaints professionally.
• Update customer records and handover status in the CRM system.

Required profile

• Strong communication and customer‑service skills.
• Knowledge of real‑estate handover procedures.
• Problem‑solving ability, especially when coordinating with technical teams.
• Experience using CRM tools to track and manage handover processes.

Required skills

• Proficiency with CRM systems for documentation and follow‑up.