Housekeeping Coordinator

About the role

The Housekeeping Coordinator serves as the communication hub for the housekeeping department in a luxury hotel environment. You will ensure seamless information flow between front office, engineering, and housekeeping teams while maintaining high standards of guest service and operational efficiency.

Key responsibilities

• Coordinate room status updates with Front Office and liaise with Engineering for repairs.
• Maintain accurate housekeeping records, logs, and daily assignment sheets in the Property Management System.
• Track lost‑and‑found items and monitor stock levels, initiating supply requisitions as needed.
• Handle internal and external guest requests, including VIP room preparation and complaint resolution.
• Assist in room allocation, prioritize cleaning schedules, and monitor staff productivity.
• Ensure compliance with Sofitel luxury service standards, brand guidelines, and departmental SOPs.
• Support housekeeping supervisors during peak periods and uphold confidentiality and professionalism.

Required profile

• Previous experience in housekeeping or hotel operations, preferably in a luxury setting.
• Familiarity with Property Management Systems, such as Opera.
• Strong communication and organizational abilities, with the capacity to work under pressure.
• Good command of English; additional languages are a plus.
• Attention to detail and a high level of professionalism.

Required skills

• Opera PMS (Property Management System)