Hygiene Officer

About the role

The Hygiene Officer ensures a clean, safe, and welcoming environment for guests and staff at a luxury hotel property. This full‑time position involves handling documentation, communicating with team members, and supporting overall guest service standards.

Key responsibilities

• Transmit information and documents using a computer and standard office equipment.
• Prepare, proofread, and edit daily logs, business letters, memoranda, and reports.
• Exchange information with colleagues via email, pagers, and two‑way radios.
• Enter and retrieve data from computer databases, update records, and respond to guest inquiries.
• Maintain uniform and personal appearance standards, uphold confidentiality, and protect company assets.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, answer telephone calls with proper etiquette.
• Develop positive working relationships, support team goals, and respond to employee concerns.
• Identify and recommend improvements to increase efficiency, productivity, quality, safety, and cost‑savings.
• Perform light physical tasks such as moving objects up to 10 pounds.

Required profile

• Adherence to company policies and procedures.
• Professional appearance and strong sense of confidentiality.
• Ability to work collaboratively and support team objectives.
• Excellent communication skills, both written and verbal.
• Customer‑focused mindset with a proactive service attitude.

Required skills

• Computer literacy for document handling and data entry.
• Proficiency with standard office equipment (e.g., printers, scanners).
• Effective use of email and electronic communication tools.