Infra Operations Manager

About the role

We are seeking an Infra Operations Manager to lead 24x7 Webex infrastructure operations across Saudi Arabia. The role ensures high availability, resilience and operational excellence for our data centre and cloud environments.

Key responsibilities

• Lead and develop the Saudi Operations team, overseeing monitoring, incident response, on‑call support and operational readiness.
• Own the availability, reliability and performance of regional network, data centre and AWS cloud infrastructure.
• Drive incident management, root‑cause analysis, problem resolution and service restoration.
• Ensure safe execution of infrastructure, network and cloud changes with proper risk assessment and rollback planning.
• Collaborate with global engineering, SRE, security, facilities, vendors and service owners to improve operational resilience.

Required profile

• 7+ years of experience in infrastructure, network, cloud, data‑centre or SRE operations.
• At least 2 years of experience leading technical teams in a 24x7 production environment.
• Strong knowledge of networking concepts such as BGP, DNS, routing, switching, firewalls and WAN.
• Hands‑on experience with AWS services, monitoring tools, incident management and operational reporting.

Required skills

• Networking (BGP, DNS, routing, switching, firewalls, WAN)
• AWS cloud services
• Incident management and root‑cause analysis
• Infrastructure monitoring and reporting
• Automation and Infrastructure as Code (IaC)
• Kubernetes (preferred)
• ITIL (preferred)
• Webex or real‑time communication platforms (preferred)

What we offer

• Fast‑paced operational leadership role supporting critical customer‑facing infrastructure.
• Opportunity to work with global engineering and security teams.
• Exposure to cutting‑edge cloud and networking technologies.