Installation & Delivery Specialist

About the role

Foodics is seeking an Installation & Delivery Specialist to provide on‑site support for its restaurant management and payment solutions. You will work directly with customers at their locations, handling software installations, hardware setups, and training sessions while ensuring a high‑quality service experience.

Key responsibilities

• Deliver world‑class service for new and existing clients across Foodics services (RMS, Pay, Online).
• Visit client sites to perform onboarding, installations, training, replacements, and support requests.
• Collaborate with other departments to resolve escalated tickets and meet SLA requirements.
• Handle on‑demand requests and coordinate with outlet teams and operations for general support.

Required profile

• Diploma or Bachelor’s degree in Networking, Computer Information Systems, or Computer Science.
• 0‑2 years of experience in IT, SaaS, or related fields.
• Strong problem‑solving abilities and comfort handling high volumes of requests.
• Fluent in English and Arabic with a valid driving license and personal car.

Required skills

• Networking knowledge.
• POS and ERP system familiarity.
• Proficiency with MS Excel.
• Experience with CRM and escalation ticket handling (a plus).

What we offer

• Competitive compensation, bonuses, and potential equity.
• Regular training, an annual learning stipend, and personal development opportunities.
• Work with a multicultural team across 14 countries.
• Autonomy, mentoring, and challenging goals in a hyper‑growth environment.