IT Application Support Administrator I

About the role

The IT Application Support Administrator I ensures the reliable operation of HungerStation’s IT applications and systems. You will provide day‑to‑day technical assistance to end users, handle incidents, and support service requests in line with agreed SLAs.

Key responsibilities

• Act as the first point of contact for application administration, support and operational requests.
• Install, configure, monitor and maintain desktop applications, workstations and internal IT systems.
• Investigate, troubleshoot and resolve incidents, aiming for first‑point‑of‑contact resolution.
• Escalate complex issues to software development, infrastructure or specialised IT teams.
• Document incidents, solutions, process workflows and user manuals in the ticketing system.

Required profile

• 1‑2 years of experience in IT application support, helpdesk or system administration.
• Bachelor’s degree in Computer Science, IT, Computer Engineering or a related technical field.
• Strong problem‑solving, communication and customer‑service skills.
• Ability to manage multiple requests, prioritize by business impact and work under pressure.

Required skills

• Application installation and configuration
• Incident management and ticketing systems
• Patch management and anti‑virus deployment
• Desktop and workstation support