IT Support Specialist – End‑User Technical Support

About the role

We are seeking an IT Support Specialist to provide day‑to‑day technical assistance to our end‑users. You will work across multiple platforms, ensuring smooth operation of hardware, software and network services.

Key responsibilities

• Respond to and resolve user incidents via phone, email or ticketing system.
• Maintain and troubleshoot Active Directory, Exchange, and Mobile Device Management (MDM) environments.
• Support Windows, macOS, iOS and Android devices, performing configuration, updates and issue resolution.
• Utilize IT Service Management (ITSM) tools to log, track and close tickets efficiently.
• Collaborate with other IT teams to diagnose and resolve networking issues.
• Provide clear documentation of solutions and contribute to knowledge‑base articles.

Required profile

• Relevant qualification in IT or a related field.
• 2–4 years of proven experience in IT support.
• Strong troubleshooting abilities and foundational networking knowledge.
• Excellent communication, empathy, active listening and patience when assisting users.
• Willingness to work in shift patterns as required.

Required skills

• Active Directory
• Exchange
• Mobile Device Management (MDM)
• IT Service Management (ITSM) tools
• Windows operating system
• macOS operating system
• iOS and Android mobile platforms
• Basic networking concepts