IT & Venue Helpdesk Specialist

About the role

We are looking for an IT & Venue Helpdesk Specialist to support a major sporting event in Saudi Arabia. The role involves delivering first‑line IT support across competition and non‑competition venues, ensuring technology runs smoothly throughout the tournament.

Key responsibilities

• Provide first‑level IT support to venue users and operational teams.
• Monitor, troubleshoot and resolve hardware, software, network and connectivity issues during event operations.
• Log, track and close incidents and service requests using ITSM tools.
• Escalate complex technical problems to specialised support teams.
• Assist with deployment, configuration and testing of IT equipment across venues.
• Coordinate with venue operations, vendors and technical teams to ensure readiness.
• Participate in venue rehearsals, operational testing and go‑live activities.

Required profile

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support or IT Operations.
• Basic knowledge of networking, hardware and end‑user support.
• Experience with ITSM platforms such as ServiceNow.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Ability to work in a fast‑paced, operational environment.
• Native Arabic speaker.
• ITIL certification and experience supporting sporting or large‑scale events are a plus.

Required skills

• Networking
• Hardware support
• End‑user support
• ServiceNow (or similar ITSM tool)
• ITIL framework