Key Account Specialist

About the role

The Key Account Specialist will be responsible for managing and growing the company’s most important client relationships. You will act as the primary liaison, ensuring client satisfaction while driving revenue and profitability.

Key responsibilities

• Manage a portfolio of key and strategic accounts, maintaining strong relationships with decision‑makers.
• Develop and implement strategic plans for each account aligned with client and company objectives.
• Understand client needs and provide appropriate solutions to achieve sales, revenue, and profitability targets.
• Identify cross‑selling and up‑selling opportunities and increase business volume with existing clients.
• Negotiate contracts, pricing, and commercial terms while safeguarding company interests.
• Coordinate with internal departments to deliver client requirements on time and to quality standards.
• Resolve client issues, escalating to management when necessary.
• Conduct regular performance reviews with clients and prepare quotations, proposals, and contracts.
• Monitor invoices, follow up on payments, and collaborate with Finance for collections.
• Analyze account performance, prepare periodic reports, and monitor market trends and competitor activity.

Required profile

• Proven experience managing key and strategic accounts.
• Ability to develop and execute account‑specific strategic plans.
• Strong relationship‑building and negotiation skills.
• Track record of meeting or exceeding sales, revenue, and profitability targets.
• Analytical mindset with experience preparing performance reports.
• Excellent communication and problem‑resolution abilities.

Required skills