Key Accounts Manager – Marketplace

About the role

Soum, a fast‑growing B2C marketplace in Riyadh, is looking for a Key Accounts Manager to own and expand relationships with its bulk‑buying customers. The role is buyer‑facing, focusing on satisfaction, retention and revenue growth for large‑scale purchasers of used electronics and cars.

Key responsibilities

• Develop and manage a portfolio of buyer accounts, acting as the primary point of contact for bulk purchasers.
• Build long‑term relationships, understand purchasing patterns and identify upsell or expansion opportunities.
• Drive account growth by acquiring new large‑scale buyers and expanding existing accounts.
• Own retention and customer satisfaction metrics, proactively addressing issues before they arise.
• Coordinate with operations, logistics, finance and product teams to ensure a seamless order‑to‑delivery experience.
• Track account performance, report on growth, retention and satisfaction, and maintain accurate records in a CRM.

Required profile

• Minimum 5 years of experience in key account management, client success or a similar buyer‑facing commercial role.
• Proven track record of developing and managing buyer relationships, not vendor or procurement contacts.
• Strong relationship‑building and communication abilities in both Arabic and English.
• Experience working cross‑functionally to resolve issues and improve the customer journey.
• Data‑driven mindset with the ability to monitor account health and growth against targets.

Required skills

• Fluency in Arabic and English.
• Experience using a CRM system to manage pipelines and reporting.