Mystery Shopper – Freelance (Najran)

About the role

Join ISC-CX as a freelance Mystery Shopper and get paid for evaluating real customer experiences across various businesses in Najran. You will visit stores, restaurants, car rental companies, and other venues, following specific scenarios to assess service quality.

Key responsibilities

• Visit businesses and evaluate the customer experience.
• Assess customer service, staff knowledge, cleanliness, and overall service.
• Follow simple instructions and predefined scenarios.
• Take photos or provide other required information when requested.
• Complete questionnaires about your experience.
• Provide honest and objective feedback.
• Choose assignments that match your location and availability.

Required profile

• Exceptional observational skills to accurately assess customer service.
• Strong written communication skills in Arabic and English for detailed reports.
• Analytical thinking to identify trends and make recommendations.
• Time management abilities to handle multiple assignments efficiently.
• Familiarity with digital tools and platforms used for reporting and data collection.
• Interpersonal skills to engage effectively with clients and team members.
• Adaptability to thrive in diverse retail and service environments.

What we offer

• Freelance work with flexible assignments.
• Choose projects according to your availability.
• Assignments in different industries and locations.
• Payment for completed and approved assignments.
• No previous mystery shopping experience required.
• Clear instructions and support for each project.