Product Trainer

About the role

We are looking for a passionate and knowledgeable Product Trainer to deliver engaging product and retail training across key locations. The role focuses on building strong product knowledge, sharing product innovation stories, and enhancing the overall customer experience and service standards.

Key responsibilities

• Develop and deliver engaging training programs focused on Product, Service, and Operations.
• Build strong product and brand knowledge across retail teams and ensure key product stories are effectively communicated.
• Support retail stores by providing ongoing training, coaching, and guidance to enhance customer engagement and service standards.
• Collaborate with Retail, Brand, and cross‑functional teams to support training initiatives and brand events.
• Track training effectiveness, KPIs, and provide regular reports and insights.

Required profile

• 2–3+ years of relevant experience in product training, retail training, sales training, or a similar role.
• Strong English and/or Arabic communication skills, both written and spoken.
• Strong product, category, and brand knowledge with good understanding of the retail industry and consumer trends.
• Ability to work independently, manage multiple priorities, and adapt to changing business needs.