Reception Agent – Front Office

About the role

Join AccorHotel in Al Khobar as a Reception Agent, the first point of contact for guests and a key member of the front‑office team. You will ensure a smooth and memorable stay from check‑in to check‑out while upholding the brand’s standards of responsible hospitality.

Key responsibilities

• Welcome guests, perform accurate check‑in and check‑out procedures, and bid farewell in line with hotel standards.
• Handle guest requests, complaints and special requirements, coordinating with relevant departments for prompt resolution.
• Process payments, monitor guest accounts and maintain front‑office records.
• Provide information on hotel services, facilities and local attractions, and promote up‑selling opportunities.
• Manage incoming calls, assist with VIP arrivals, group check‑ins and special events, and ensure proper shift handovers.

Required profile

• Strong service‑oriented mindset with a professional, guest‑focused attitude.
• Good command of English and ability to interact with guests from diverse cultural backgrounds.
• Experience in front‑office operations, preferably in international or chain hotels.
• Excellent communication, problem‑solving and crisis‑management skills.
• Ability to work in a fast‑paced, shift‑based environment and collaborate across departments.

Required skills

• Proficiency with Opera PMS (property management system).
• Competent use of Microsoft Office applications for reporting and basic tasks.