Receptionist – Guest Services

About the role

The Receptionist is the first point of contact for guests, ensuring a seamless experience from check‑in to check‑out. Working within Hilton’s hospitality standards, you will contribute to creating memorable stays while supporting front‑office operations.

Key responsibilities

• Handle guest check‑in and check‑out efficiently, following audit procedures.
• Respond to guest inquiries promptly, aiming for positive outcomes.
• Communicate guest feedback and inter‑departmental issues to the Front Office Manager and Reception Supervisors.
• Promote hotel services and facilities through up‑selling techniques to maximize occupancy.
• Process foreign currencies, credit cards, and cash in line with hotel credit policies.
• Adhere to security, fire, health, and safety regulations.
• Assist other departments as needed and support night‑team training.

Required profile

• Previous experience in a customer‑focused environment.
• High school certificate or equivalent.
• Positive attitude, strong communication skills, and excellent grooming standards.
• Ability to work independently and as part of a team.
• Competent IT proficiency.

Required skills

• Knowledge of hotel room categories, rates, packages, and promotions.
• Familiarity with front‑of‑house equipment and property management systems.
• Basic cash‑handling experience (advantageous).