Relationship Manager

About the role

The Relationship Manager will lead a branch’s sales and customer experience initiatives, ensuring profitability and adherence to Riyad Bank’s standards. This role combines business development, operational oversight, and team leadership to strengthen client relationships and drive growth.

Key responsibilities

• Implement and monitor departmental policies, processes and procedures to ensure controlled operations.
• Oversee day‑to‑day branch activities, maintaining compliance with standards and the “look and feel” of Riyad Bank.
• Develop and execute sales plans, allocate targets, and drive cross‑selling opportunities.
• Consolidate lead generation, sales targets and incentive programs, reporting to the Area Manager.
• Deliver consistent customer experience by promoting bank products and managing key client relationships.
• Lead people management activities: set objectives, conduct performance reviews, and develop Saudi national talent.

Required profile

• Bachelor’s degree in Business, preferably with a Finance or Accounting focus.
• 6–8 years of banking experience, including at least 2 years in progressively responsible managerial roles.
• Proficient Arabic and advanced English communication skills.
• Demonstrated ability to meet sales targets and enhance customer satisfaction.

Required skills