Renewals Team Leader

About the role

Foodics is seeking a Renewals Team Leader to manage and coach a team of Renewal Specialists on‑site. You will work closely with the Renewals Manager to ensure the team meets retention, churn and ARR targets.

Key responsibilities

• Lead, coach and support a team of Renewal Specialists, planning daily and weekly work, call plans and follow‑ups.
• Run daily stand‑ups, monthly 1:1s and manage attendance, schedules and coverage.
• Own team targets for renewal rate, churn and ARR retention, tracking performance and providing feedback.
• Act as first escalation point for at‑risk customers, handling high‑value renewal cases and coordinating with other teams.
• Prepare weekly and monthly reports on results, risks and churn reasons, sharing insights with internal stakeholders.
• Suggest and implement improvements to renewal processes, onboard new members and assist with hiring.

Required profile

• 3‑5 years experience in Customer Success, Account Management or Renewals, with at least 1 year leading or coaching a team.
• Proven track record of meeting retention, churn or ARR targets in a SaaS or subscription environment.
• Strong communication skills in Arabic and good English for reporting.
• Comfortable with data, dashboards, KPIs and basic reporting.

Required skills

• Hands‑on experience with Salesforce (or similar CRM).
• Experience using Zendesk (or similar ticketing tool).
• Familiarity with CRM processes and renewal workflows.

What we offer

• Competitive compensation with bonuses and potential equity.
• Inclusive, diverse culture encouraging innovation and flexibility.
• Personal development opportunities, regular training and an annual learning stipend.
• Work with a multinational team across 14 countries in a fast‑growing SaaS environment.