Reservations Agent

About the role

The Reservations Agent will manage all booking enquiries for our resort, ensuring a smooth and professional experience for guests while supporting revenue goals. You will work closely with multiple hotel departments to guarantee accurate reservations and exceptional service.

Key responsibilities

• Handle reservations received via phone, email, website, travel agents and online channels.
• Process new bookings, amendments, cancellations and special requests promptly and accurately.
• Enter all reservations into the Property Management System (Opera Cloud or equivalent) and verify availability, rates and restrictions.
• Upsell room categories, resort experiences and promotional offers to maximize revenue.
• Maintain up‑to‑date guest profiles and reservation records.
• Respond to guest enquiries, provide information about the resort and coordinate special requests with relevant departments.
• Support direct bookings, monitor reservation trends and communicate patterns to management.
• Collaborate with Front Office, Housekeeping, Sales, Finance and other teams to ensure smooth operations.
• Prepare daily reservation reports, arrival lists and ensure confidentiality of guest information.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.
• 1–2 years of experience in reservations, front office or guest services within a hotel or resort environment.
• Excellent spoken and written English; Arabic is highly preferred.

Required skills

• Proficiency with Opera Cloud (or similar Property Management System).