Reservations Agent – Saudi National Only

About the role

The Reservations Agent is responsible for handling all room reservation inquiries and bookings for FAENA, ensuring efficiency, accuracy and exceptional customer service in a luxury resort environment.

Key responsibilities

• Handle reservation inquiries via phone, email and online channels.
• Process bookings, modifications, cancellations and special requests accurately in the system.
• Enter complete guest information and rate details for each reservation.
• Provide information on room types, rates, packages and resort services.
• Upsell room categories and promote special offers to maximize revenue.
• Maintain accurate availability and booking records in the Property Management System.
• Coordinate with Front Office and Housekeeping to ensure smooth arrivals and room readiness.
• Monitor reservation channels for consistency and resolve booking issues promptly.

Required profile

• High school diploma required; diploma or degree in Hospitality Management preferred.
• 1–3 years experience in reservations, front office or customer service within hospitality.
• Familiarity with Property Management Systems and reservation platforms.
• Basic understanding of hotel operations, room inventory and rate structures.
• Fluency in English required; additional languages are an advantage.

Required skills

• Proficiency with Property Management System (PMS) and reservation software.
• Basic computer systems competency.