Sales & Account Management Expert

About the role

The role holder is responsible for implementing and maintaining operational governance frameworks across Specialized’s business‑critical services, while also driving sales planning, customer relationship management and revenue growth. This position ensures alignment with internal SLAs, regulatory requirements and company policies, and works closely with supply‑chain and marketing functions to deliver commercial excellence.

Key responsibilities

• Drive account planning and execution activities through sales representation, market opportunity exploration and performance monitoring.
• Lead client interactions at the organizational level, translating customer requirements to relevant internal stakeholders.
• Oversee customer service delivery and operations to maintain high levels of customer satisfaction.
• Identify and develop new sales opportunities, including cross‑selling and up‑selling, to achieve revenue targets.
• Develop and implement comprehensive go‑to‑market strategies and sales forecasts in coordination with supply‑chain and marketing.
• Build and maintain long‑term client relationships by delivering an excellent customer experience.
• Manage customer complaints from ticket opening to closure, coordinating with internal functions for timely resolution.

Required profile

• Bachelor’s degree in Business Administration with a focus on Sales or a related field.
• 3–6 years of experience in sales, account management or a comparable role.
• Proven ability to drive revenue growth and manage client relationships.
• Strong understanding of commercial processes, governance frameworks and compliance requirements.

Required skills