Senior Cargo Operations Agent – Jeddah

About the role

The Senior Cargo Operations Agent will ensure smooth import and export cargo processes at the Jeddah station, providing high‑quality customer service and supporting revenue targets. The role acts as a key liaison between customers, ground handling agents (GHA), and the head‑office cargo department.

Key responsibilities

• Assist the supervisor in developing operational plans and exceeding revenue goals.
• Liaise with local GHA and head‑office cargo teams to deliver high‑quality service for both import and export shipments.
• Oversee GHA routines to guarantee efficient operational activities.
• Support import customers with cargo clearance and coordinate with HQ DOH or origin stations as needed.
• Plan flights to maximize aircraft cargo capacity and ensure timely shipment delivery.
• Maintain coordination between space‑control teams and customers, prioritising shipments for optimal aircraft utilisation.
• Handle cargo claims, resolve discrepancies, and manage administrative issues at the station.
• Disseminate cargo‑related regulatory information to customers and ensure compliance with customs, health, and governmental rules.
• Issue timely cargo arrival notifications to freight forwarders, agents, and direct customers.

Required profile

• Relevant vocational, tertiary or trade qualification.
• Minimum of 3 years of experience in cargo operations, acceptance, office administration or warehouse environments.
• Strong understanding of import/export cargo processes and customer service standards.

Required skills