Senior Manager, Global Service – Data Center Operations

About the role

Super Micro Computer is looking for a senior manager to lead its Data Center Field Operations & Logistics across Saudi Arabia and the Gulf, with future expansion into EMEA. The role combines technical leadership on server hardware with end‑to‑end logistics and trade‑compliance management.

Key responsibilities

• Lead a cross‑functional team delivering on‑site, remote and customer‑facing support.
• Act as technical authority for Supermicro server hardware and GPU‑based rack‑scale deployments.
• Drive root‑cause analysis, continuous service improvement and SLA/KPI management.
• Oversee hardware depot logistics, inventory, distribution and receipt processes.
• Manage customs documentation, import/export licensing and compliance with UAE and Saudi trade laws.
• Coordinate international shipments, optimize routes and costs, and handle permits and special certifications.
• Serve as regional point of contact for logistics, compliance and regulatory bodies.

Required profile

• Proven experience leading field engineering or logistics teams in a data‑center environment.
• Strong understanding of server hardware, system engineering and GPU rack deployments.
• Hands‑on knowledge of import/export regulations, customs clearance and trade compliance.
• Excellent problem‑solving skills and ability to develop contingency plans.

Required skills

• Server hardware troubleshooting
• GPU‑based rack deployment
• System engineering
• Logistics management
• Customs compliance