Senior UX Researcher

About the role

CoorB builds solutions focused on process automation, user experience enhancement and data analytics, helping clients in the finance industry. It is looking for a Senior UX Researcher in Jeddah to set up and run research and usability activities for complex digital banking journeys across retail and corporate segments, generating customer insights, validating designs and supporting evidence-based decisions in Arabic and English.

Key responsibilities

• Plan and carry out qualitative and quantitative UX research aligned with business and design decisions
• Define research questions, methods, participant profiles and study objectives
• Recruit, screen and moderate research sessions in Arabic and English
• Run moderated and unmoderated usability testing with task-based protocols
• Evaluate journeys through expert reviews, analytics, complaints and customer evidence
• Perform heuristic and accessibility evaluations, including manual keyboard and screen-reader testing
• Analyse adoption, abandonment, task success, errors, satisfaction and other behavioural metrics
• Benchmark competitors and develop customer segments, personas and moments-of-truth insights
• Turn findings into actionable design decisions within Agile sprint cycles
• Maintain research documentation, evidence and decision traceability, applying privacy and consent standards
• Distinguish usability issues from design, content, accessibility, system and software defects, and re-test high-severity findings
• Present findings to design, business, technology and compliance stakeholders, and mentor junior researchers

Required profile

• 6-10 years of UX research experience, including 3+ years in enterprise, financial services or regulated products
• Fluent Arabic and English, with proven moderation experience in both languages
• Degree or diploma in HCI, Psychology, Social Sciences, Human Factors, Design or a related field
• Experience in Agile/Scrum environments; GCC/KSA banking, fintech or regulated-sector experience is an advantage

Required skills

• Mixed-method research, usability testing and heuristic and accessibility evaluation
• Research recruitment, consent, scheduling, incentives and data handling under formal privacy controls
• Analytics and behavioural-data interpretation
• Experience establishing or maintaining research repositories
• Strong analytical, presentation and stakeholder-management skills
• Knowledge of UX design and WCAG 2.2 AA is a plus