Service Advisor – Workshop
Rox Motors Gabon
Job description
About the role
The Workshop Service Advisor is the main point of contact for customers who bring their vehicles in for repair or maintenance. You will ensure a smooth experience by delivering high‑quality service, coordinating with technicians and keeping customers informed throughout the process.
Key responsibilities
- Greet customers, understand their vehicle issues and record service requests.
- Provide accurate estimates, explain pricing and recommend additional services when appropriate.
- Schedule work, liaise with technicians and monitor progress to meet delivery timelines.
- Maintain clear communication with customers, answering queries and ensuring satisfaction.
- Handle administrative tasks such as invoicing, paperwork and updating the workshop management system.
Required profile
- Strong communication and interpersonal abilities.
- Excellent problem‑solving and organisational skills.
- Ability to stay calm under pressure and manage multiple tasks.
Required skills
- Proficiency with workshop management software.
- Competence in Microsoft Office applications.
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Published 1 month ago
Expires 1 week from now
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Rox Motors Gabon
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