Service Coordinator

About the role

The Service Coordinator supports the service department by handling purchasing activities, monitoring project progress, coordinating training and providing administrative support to ensure smooth day‑to‑day operations.

Key responsibilities

• Manage purchasing processes: request quotations, prepare purchase requisitions, issue and track purchase orders, and ensure compliance with company policies.
• Maintain vendor relationships to guarantee timely delivery and cost efficiency, and coordinate ICPOs, work orders and transfer orders.
• Monitor and report on task progress, warranty claims, upgrades and parts status on a weekly basis.
• Liaise with customers to schedule Service Engineer mobilisation and keep the resourcing plan up‑to‑date.
• Prepare financial reviews of service projects, generate billing data for accounts, and support internal/external meetings.
• Coordinate training activities, keep accurate records of training schedules and track field service technician progress.
• Provide administrative support including tools calibration management, transportation and hotel booking arrangements, and organized record‑keeping.

Required profile

• Bachelor’s degree or an equivalent combination of education and experience.
• Working knowledge within a service or manufacturing environment.

Required skills

• Purchasing and procurement processes.
• Tools calibration management.
• Training coordination.