Systems & Digital Operations Specialist - Power School

About the role

Eram Talent is recruiting a Systems & Digital Operations Specialist in Jeddah, Saudi Arabia. The role keeps the day-to-day administration, reliability and continuity of the school's digital systems, user devices and classroom technology running smoothly, covering teaching, learning, admissions, communications and school operations. It is a non-managerial, hands-on position focused on execution, support and coordination in line with school policies and procedures.

Key responsibilities

• Administer and support core school systems including PowerSchool, Toddle and Google Workspace for Education.
• Manage user accounts, permissions and access controls in line with school policies and data protection standards.
• Monitor system availability and escalate technical issues promptly.
• Support setup, configuration and maintenance of iPads, laptops and peripherals.
• Maintain device inventory and lifecycle management, and coordinate repairs or replacements with vendors.
• Support classroom and shared-space AV systems (projectors, displays, conferencing tools).
• Help teachers and staff troubleshoot for lessons, meetings and school events.
• Support academic year readiness, including onboarding, class setup and device allocation.
• Maintain documentation, track tickets, licenses and warranties, and coordinate with vendors.
• Provide operational support to the Academic, Admissions, HR and Operations teams.

Required profile

• Bachelor's degree in IT, Computer Science or a related field (preferred).
• Proven experience in IT support, systems administration or digital operations.
• Hands-on experience supporting user devices such as laptops and tablets.
• Experience supporting non-technical users, ideally in a school environment.
• Strong organizational and documentation skills, ability to follow procedures and escalate issues appropriately.

Required skills

• Familiarity with PowerSchool, Toddle or similar SIS/LMS platforms.
• Experience with Google Workspace for Education or similar tools.
• Basic knowledge of AV and classroom technology systems.
• Understanding of data protection, confidentiality and IT security practices.