Technical Support Specialist – Home Appliances

About the role

We are seeking an experienced Technical Support Specialist to join our After‑sales Service team in Riyadh. The role focuses on providing L2/L3 support for a wide range of home‑appliance products and driving continuous improvement through data analysis and training.

Key responsibilities

• Deliver L2/L3 technical support for complex cases escalated from service engineers covering washing machines, dishwashers, refrigerators, air‑conditioners, built‑in ovens, gas cookers and dryers.
• Diagnose and resolve advanced technical issues across multiple appliance categories.
• Guide technicians with advanced troubleshooting methods and best‑practice repair procedures.
• Prepare and circulate service bulletins, troubleshooting guides and technical notes.
• Analyze service data to identify repeat‑repair (reclaim) jobs and implement corrective actions.
• Produce dashboards and reports highlighting reclaim trends and improvement opportunities.
• Collaborate with R&D and Quality teams to escalate recurring product issues.
• Design and deliver theoretical and practical technical training programs for service engineers and technicians.
• Develop and maintain a technical knowledge base for service standards and troubleshooting.
• Ensure compliance with company safety standards and service procedures.

Required profile

• Bachelor’s degree or Diploma in Electrical, Mechanical or Electronics Engineering.
• Minimum 5 years of experience in home‑appliance technical support and training.
• Proven track record in reducing reclaim jobs and performing technical data analysis.
• Strong analytical and problem‑solving abilities.
• Excellent communication and presentation skills.

Required skills

• L2/L3 technical support for home appliances.
• Advanced troubleshooting of washing machines, dishwashers, refrigerators, air‑conditioners, built‑in ovens, gas cookers and dryers.
• Technical data analysis and reporting.
• Preparation of technical documentation and training materials.
• Delivery of technical training sessions.
• Dashboard and report creation.