Telephone Operator – Hotel Front Office

About the role

Rotana Hotels & Resorts is seeking a dynamic Telephone Operator to join its Front Office team in Saudi Arabia. You will be the first point of contact for guests calling the hotel, delivering professional and courteous service that enhances their stay.

Key responsibilities

• Answer every guest call in a friendly, professional manner and greet callers by name.
• Maintain effective communication with all departments to ensure smooth service delivery.
• Handle guest queries politely, exceed expectations, and provide accurate information about hotel and local services.
• Manage long‑distance call vouchers, traffic sheets, wake‑up call sheets, and ensure timely delivery.
• Operate the switchboard efficiently, transferring internal and external calls quickly.
• Take and relay messages for guests and management according to standards.

Required profile

• Diploma or degree in hospitality or a related field (preferred).
• Minimum of 1 month experience in a similar front‑office or telephone operator role.
• Excellent written and verbal English communication with strong voice modulation.
• Customer‑focused, proactive, and able to work under pressure in a fast‑paced, multicultural environment.
• Team player with a friendly, approachable demeanor.

Required skills

• Proficiency with the Opera guest‑profile system.
• Computer literacy (basic office applications).