Vendor Performance Senior Specialist

About the role

Hungerstation, part of the Delivery Hero Group, is hiring a Vendor Performance Senior Specialist in Riyadh. The role covers vendor operations and fulfillment performance, working with vendors to improve item availability, reduce order failures and protect GMV.

Key responsibilities

• Monitor fulfillment performance daily, weekly and monthly (replacement rate, Item Not Found, Item Not Delivered, order failure rate, seamless orders) and drive corrective actions.
• Improve vendor stock feed accuracy and timeliness to reduce Item Not Found and Item Not Delivered, and fix gaps between ordered and delivered items.
• Optimize replacements and protect GMV by improving the end-to-end replacement journey and customer acceptance.
• Analyze order failure reasons across vendor, customer and logistics ownership and coordinate with the relevant teams.
• Reduce late, incomplete, incorrect, damaged or unsatisfactory orders and their refunds and compensation.
• Act as the operational point of contact for vendor fulfillment incidents, raise incident tickets and coordinate workarounds and fixes with Product and Technology teams.
• Follow policies and procedures, contribute to continuous improvement and promote adherence to them internally.
• Prepare timely and accurate reports and respond courteously to internal and external stakeholders.

Required profile

• 2+ years of experience in an operational role.
• Bachelor's degree in a relevant field.
• Strong vendor operational knowledge.

Required skills

• Ability to document processes and guidelines.
• Ability to work with large data and highlight key insights.
• Ability to solve major issues efficiently, know when to escalate and propose documents or changes to mitigate problems.