Workplace Ambassador – Facilities & Operations Coordinator

About the role

The Workplace Ambassador acts as the primary point of contact for all facility‑related matters, ensuring smooth day‑to‑day operations of the client’s office environment. You will coordinate maintenance, vendor relationships, and landlord interactions while delivering a high level of service to employees, visitors, and guests.

Key responsibilities

• Administer and monitor general maintenance activities, ensuring compliance with Service Level Agreements.
• Coordinate service visits with property management, vendors, and internal departments such as IT and Security.
• Provide hospitality support for guests, visitors, and employees on‑site.
• Resolve issues related to janitorial services, conference rooms, workstations, furnishings, fixtures, equipment, printers, and snack services.
• Conduct detailed inspections, log tickets, and drive proactive improvements.
• Manage facilities contracts, negotiate performance criteria, and review vendor performance.
• Serve as the single point of contact for landlord queries, escalations, and data‑centre providers (HVAC, UPS, communications).
• Identify monthly cost‑saving opportunities and support special events for the client or corporate real‑estate team.

Required profile

• Strong customer‑relationship and communication skills.
• Ability to work independently and coordinate multiple stakeholders.
• Detail‑oriented with a proactive problem‑solving mindset.

Required skills

• Experience managing facilities or workplace services.
• Familiarity with vendor and contract management processes.
• Knowledge of building systems such as HVAC, UPS, and security infrastructure.