Business Support Manager

About the role

The Business Support Manager provides high‑level executive, operational and governance support to the Executive Director of the CPMO. This role creates a structured, repeatable environment that enhances productivity, accelerates response times and ensures accurate, ethical outcomes.

Key responsibilities

• Coordinate and manage executive office priorities, CPMO activities, project reviews, workshops and events.
• Develop and implement CPMO governance routines, reporting processes, templates and communication protocols.
• Conduct research, compile information and deliver clear recommendations or briefing inputs to senior management.
• Create and maintain action trackers, project plans, schedules, registers, dashboards and controlled support records.
• Provide administrative, operational and executive assistance to the ED CPMO and assigned functions.
• Facilitate employee onboarding, off‑boarding, mobilisation, demobilisation and staff movement requirements.
• Support recruitment processes, including CV coordination, interview scheduling and staff mapping.
• Manage calendars, meeting logistics, travel arrangements and related operational requirements.
• Prepare and distribute agendas, minutes, decision logs, action trackers, memos, presentations and executive correspondence.
• Handle confidential information, document routing, SharePoint/Teams filing, DocuSign coordination and Aconex/EDMS management.

Required profile

• Proven experience in high‑level executive and administrative support.
• Strong organisational and stakeholder‑management capabilities.
• Ability to handle confidential and sensitive information with discretion.
• Excellent written and verbal communication skills.
• Familiarity with governance, risk and compliance processes.

Required skills

• SharePoint
• Microsoft Teams
• DocuSign
• Aconex
• Electronic Document Management System (EDMS)