CRM & AI Automation Specialist

About the role

The CRM & AI Automation Specialist will work on‑site in Dammam, configuring, maintaining and optimizing the company’s CRM platform to support sales, marketing and customer service. The role focuses on designing AI‑driven automation workflows, integrating the CRM with other business systems, and ensuring data quality and security.

Key responsibilities

• Configure, maintain and optimize CRM platforms, including pipeline setup, user and data management.
• Design and implement AI‑driven automation workflows such as lead scoring, follow‑up sequences and customer segmentation.
• Integrate the CRM with other business applications using APIs and monitor performance dashboards and reports.
• Collaborate with cross‑functional teams to gather requirements, improve processes and provide training and support.
• Identify opportunities for process improvement, troubleshoot issues and ensure compliance with data privacy and security guidelines.

Required profile

• Strong experience in CRM administration and configuration.
• Hands‑on experience with AI‑driven automation tools and workflow design.
• Proficiency in data analysis, KPI tracking and dashboard creation.
• Understanding of system integration concepts, APIs and basic troubleshooting.
• Clear written and verbal communication skills for both technical and non‑technical stakeholders.
• Organizational and time‑management abilities in a fast‑paced environment.
• Relevant experience in construction, engineering or industrial sectors is a plus.
• Bachelor’s degree in information systems, computer science, engineering, business or equivalent practical experience preferred.

Required skills

• CRM administration
• AI automation workflow design
• Data analysis and reporting
• Dashboard creation and KPI tracking
• API integration