Customer Experience Advisor

About the role

The Customer Experience Advisor will be the first point of contact for walk‑in prospects at Sahm Capital’s field booth. You will guide visitors through the investment platform, assist with account registration and ensure a seamless, high‑quality experience.

Key responsibilities

• Engage walk‑in prospects professionally and introduce Sahm’s investment platform and services.
• Assist customers with registration and account opening using the Sahm app.
• Provide immediate support for basic inquiries and escalate complex cases.
• Organise, restock and maintain booth promotional materials and displays.
• Collect and document customer feedback for operations and marketing teams.
• Support field campaigns and coordinate with internal teams for smooth execution.
• Follow all compliance and operational procedures as per Sahm’s policies.

Required profile

• Saudi nationality.
• Strong communication and interpersonal skills.
• Prior experience in customer service, sales or digital platforms (1 month minimum).
• Experience in fintech, telecom or luxury retail is an advantage.
• Professional appearance and ability to interact with diverse customers.
• High school diploma required; bachelor’s degree in Business, Marketing or related field preferred.
• English language skills preferred.