Customer Service Assistant – Front Office & Call Centre

About the role

The Customer Service Assistant supports daily operations at the British Council front office and call centre in Saudi Arabia. Acting as the first point of contact, you will welcome visitors, guide them through the queuing system, and ensure smooth communication between customers and internal teams.

Key responsibilities

• Greet customers at the front office and assist them with the queuing system.
• Monitor and manage the waiting area, including equipment and placement‑test spaces.
• Direct customers to the appropriate service points, such as placement test classes or specific enquiries.
• Handle telephone enquiries, conduct phone surveys, and update students on services.
• Prepare rooms for placement tests, manage test materials, and maintain tidy storage.
• Perform administrative tasks such as photocopying, preparing publicity materials, and assisting with exam displays.
• Work flexible shifts, including evenings, weekends, and occasional overtime, to meet customer needs.

Required profile

• Friendly and professional demeanor with strong interpersonal skills.
• Ability to work flexible hours, including weekends and evenings.
• Attention to detail and ability to keep the waiting area organized.
• Good telephone etiquette and ability to handle multiple enquiries efficiently.

Required skills

What we offer

• Hourly rate of 40 SAR.
• Yearly renewable contract.