Customer Service Representative – Jazan

About the role

We are looking for a customer‑focused professional to join our team in Jazan and ensure a high‑quality experience across all touchpoints. The role involves handling inquiries, resolving issues and supporting internal teams to maintain a consistent, positive journey for our customers.

Key responsibilities

• Respond to customer inquiries, requests and feedback via phone, email, chat, social media and in‑person.
• Provide timely, professional resolution of issues and complaints.
• Maintain accurate records of interactions and follow‑up as needed.
• Collaborate with internal departments to improve processes and overall experience.
• Identify recurring issues and suggest service improvements.
• Support retention and satisfaction initiatives while ensuring compliance with policies and quality standards.
• Contribute to reporting and tracking of customer satisfaction and performance metrics.

Required profile

• Any educational background or relevant experience in customer service or related fields.
• Strong communication and interpersonal abilities.
• Problem‑solving mindset with attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluency in Arabic and English.

Required skills

• Proficiency with MS Office.
• Experience using customer service tools or CRM systems.