Customer Service Technician

About the role

The Customer Service Technician will provide technical assistance to alfanar’s customers, ensuring timely resolution of issues and high satisfaction. The role involves troubleshooting electrical product problems, documenting interactions, and staying updated on product developments.

Key responsibilities

• Assist customers in diagnosing and resolving technical issues with alfanar’s low, medium, and high voltage products.
• Record detailed case notes, including troubleshooting steps, resolutions, and feedback.
• Escalate complex problems to senior technical teams when necessary.
• Maintain up‑to‑date knowledge of product specifications, updates, and new technologies.
• Follow company quality standards and compliance procedures in all customer interactions.
• Support operational activities according to delivery schedules and work instructions.

Required profile

• High school diploma or equivalent.
• 2–4 years of experience in customer service or technical support.
• Strong communication skills and ability to work collaboratively with peers and supervisors.
• Attention to detail and commitment to quality and compliance.

Required skills

What we offer

• Opportunity to work with a leading Saudi electrical manufacturing company.
• Professional development in a fast‑growing, technology‑driven environment.
• Exposure to a wide range of electrical products and renewable energy solutions.