Customer Support Representative – Remote

About the role

We are looking for a reliable, customer‑focused representative to join our fully remote team. As the first point of contact, you will deliver friendly, accurate support across email, chat and phone, ensuring a positive experience for every client.

Key responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Resolve issues, complaints and questions with empathy and accuracy.
• Document interactions, feedback and resolutions in internal systems.
• Escalate complex cases to the appropriate team when needed.
• Maintain up‑to‑date knowledge of products, services and policies.
• Follow established support processes and suggest improvements.
• Achieve customer satisfaction and response‑time targets.

Required profile

• High school diploma or equivalent (college degree a plus).
• Previous experience in customer service or support preferred.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize and manage time effectively.
• Comfortable working independently in a remote environment.

Required skills

• CRM systems.
• Ticketing or help‑desk platforms.

What we offer

• Competitive compensation.
• Opportunities for growth and skill development.
• Supportive, collaborative remote team environment.
• Flexible schedule depending on coverage needs.