Debt Collector

About the role

The Debt Collector is responsible for managing and collecting outstanding customer receivables, ensuring timely cash collection and maintaining a healthy accounts‑receivable portfolio. The role works closely with the Sales, Customer Service, Finance teams and directly with customers to resolve payment issues and support cash‑flow objectives.

Key responsibilities

• Monitor customer accounts and outstanding balances on a regular basis.
• Conduct collection activities via phone calls, emails, customer visits and formal correspondence.
• Follow up on due and overdue invoices to secure timely payments.
• Maintain accurate records of collection actions, customer commitments and payment schedules.
• Prepare and distribute customer statements, aging reports and reconcile accounts.
• Collaborate with the Sales team to resolve payment disputes and provide credit status information.
• Escalate high‑risk accounts and assist in evaluating customer creditworthiness.
• Coordinate with internal departments to resolve invoice, delivery or pricing disputes.
• Prepare weekly and monthly collection status reports and ensure compliance with financial policies.
• Support internal and external audit requirements related to receivables.

Required profile

• Bachelor's degree or diploma in Finance, Accounting, Business Administration or a related field.
• 0‑3 years of experience in collections, accounts receivable or a similar finance function.
• Strong communication and negotiation abilities.
• Detail‑oriented with the capacity to work cross‑functionally.

Required skills