Document Management Lead

About the role

The Document Management Lead will provide document management support using Enterprise Content Management Systems (ECMS) such as Aconex and InfoWorks, ensuring project records are distributed, maintained, and retrieved in line with company guidelines. The role involves customer service, quality checks, and supporting project close‑out activities with a strong focus on data accuracy and compliance.

Key responsibilities

• Support ECMS tools (Aconex, InfoWorks) and archival systems (DocFinity) for registering, controlling, distributing, transmitting and archiving project records.
• Assist in defining integration requirements, preparing support plans, and handling API token generation and refresh for data extraction.
• Interact with end users to troubleshoot issues, resolve SSO authentication problems, and manage service accounts in CyberArk.
• Monitor and ensure timely closure of support tasks and incidents, and support migration or upgrade events.
• Implement records retention and turnover plans, provide training on tools and processes, and liaise with vendors and suppliers.

Required profile

• Bachelor’s degree (or international equivalent) with 5‑8 years of relevant experience in document/records management, preferably in construction or engineering.
• Proven experience using Aconex, including workflow and transmittal management.
• Strong organizational skills, attention to detail, and ability to prioritize tasks.
• Excellent interpersonal and customer‑service skills, with flexibility to adapt to changing priorities and overtime as needed.

Required skills

• Aconex
• DocFinity
• InfoWorks
• Microsoft PowerBI
• Microsoft Excel
• SQL
• Microsoft Access
• CyberArk