Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site IT assistance when full‑time engineers are unavailable or during dispatch activities. The role involves hands‑on technical support for desktops, laptops, peripherals, and meeting‑room technologies, ensuring minimal disruption for end‑users.

Key responsibilities

• Provide on‑site support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) tasks for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate repairs, replacements, and escalations with OEMs and vendors.
• Manage IT inventory, asset tracking, and documentation.
• Create system images for laptops and desktops.
• Set up and troubleshoot printers and network printers.
• Assist with conference‑room AV setup and meeting‑room technologies.
• Deliver high‑touch VIP/end‑user support and adhere to SLAs.
• Support Office 365 issues and general user account problems.
• Install and troubleshoot compliance/security software.
• Provide support for both Mac and Windows devices.
• Document incidents, resolutions, and maintain knowledge‑base articles.
• Participate in after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking understanding (DHCP, DNS, LAN connectivity).
• Experience with printer and network printer setup.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop troubleshooting
• Laptop troubleshooting
• Hardware installation and configuration
• Peripheral device support
• Basic networking (DHCP, DNS, LAN)
• Printer and network printer setup
• Office 365 support
• System imaging
• Compliance/security software installation
• Mac OS support
• Windows OS support
• IT asset inventory management
• Vendor coordination