Front Desk Administrator

About the role

The Front Desk Administrator ensures a warm, professional experience for every guest while supporting sales growth and client retention at Furless. Working at the reception, you will manage appointments, handle inquiries, and uphold the clinic’s premium standards.

Key responsibilities

• Greet and register clients, manage phone, WhatsApp and email inquiries, and maintain a clean, organized reception area.
• Promote treatments, packages and retail products, track lapsed clients and meet monthly sales and upselling targets.
• Record bookings, payments and transactions in the CRM/POS system, perform daily cash‑up, and generate performance reports.
• Collaborate with therapists and management to ensure smooth client flow and adhere to Saudi Municipality hygiene and safety regulations.

Required profile

• High school diploma or higher; preferably a diploma in Administration or Customer Service.
• 1–3 years experience in front‑desk, sales or customer‑service roles, preferably in a clinic, beauty or hospitality setting.
• Fluent English (Arabic advantageous) with strong persuasion and relationship‑building abilities.
• Knowledge of Saudi MOH/Municipality hygiene standards (training provided).
• Professional, reliable, detail‑oriented and able to work rotating shifts.

Required skills

• Proficiency in MS Office.
• Experience with CRM/booking systems, preferably Fresha.

What we offer

• Competitive salary plus commission based on sales and retention performance.
• Medical insurance.
• Training programs and career development opportunities.
• 48‑hour work week with two rotational days off.