General Manager – Café Operations

About the role

Our client, a prestigious café concept in Riyadh, is looking for an experienced General Manager to lead the outlet. The role combines operational oversight, financial stewardship and team leadership to ensure the café delivers an exceptional guest experience.

Key responsibilities

• Oversee daily café operations, ensuring efficiency, quality and brand compliance.
• Lead, train and motivate front‑of‑house and back‑of‑house staff, fostering a high‑performance culture.
• Manage financial performance, including budgeting, P&L analysis, cost control and revenue‑maximisation.
• Maintain superior customer service standards and address guest feedback promptly.
• Control inventory, stock levels and supplier relationships to guarantee product quality.
• Ensure compliance with local health, safety and sanitation regulations.
• Develop and execute local marketing initiatives to attract new customers and strengthen community ties.

Required profile

• Proven senior management experience as a General Manager or Café Manager in the premium food‑and‑beverage sector.
• Strong financial acumen with a track record of managing budgets and P&L statements.
• Excellent leadership and team‑development abilities.
• Outstanding customer‑service orientation and communication skills.
• Highly organised with strong problem‑solving capabilities.
• Passion for coffee, food and creating memorable experiences.
• Fluency in English; Arabic proficiency is a significant advantage.

Required skills