Guest Services Coordinator

About the role

The Guest Services Coordinator is the first point of contact for visitors and employees, ensuring a welcoming and efficiently managed reception area. This role supports both front‑office operations and HR processes, contributing to a smooth and professional workplace environment.

Key responsibilities

• Receive, welcome, book, and refer visitors to the appropriate individual, department, or meeting room.
• Maintain reception and common spaces in a tidy and clean condition.
• Connect and transfer calls to relevant departments or stakeholders and handle queries as needed.
• Assist the HR team with onboarding and termination activities and related processes.
• Perform basic clerical tasks such as copying documents, booking meeting rooms, and handling mail distribution.
• Arrange airport collections for specified individuals when required.
• Maintain office supplies and equipment, ensuring availability of stationery and other essentials.

Required profile

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• Experience in a guest services or hospitality role.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Fluency in Arabic and English is preferred.

Required skills