Guest Services Executive

About the role

Exceptional hospitality starts with you. As a Guest Services Executive you will brighten each guest’s day, ensuring a seamless check‑in and check‑out experience while delivering memorable moments throughout their stay.

Key responsibilities

• Deliver a warm welcome by greeting guests, completing check‑in, verifying details, assigning rooms, issuing keys and providing welcome materials or bell service assistance.
• Support efficient check‑out by processing departures, verifying charges, handling payments, issuing receipts and accurately using the point‑of‑sale system.
• Provide hotel and local knowledge, answering guest inquiries about room types, rates, promotions and area attractions.
• Promote hotel services using up‑selling techniques to recommend amenities and maximize revenue.
• Delight guests by responding to requests, resolving concerns promptly and managing communications effectively.

Required profile

• Saudi national (vacancy exclusively for Saudi citizens).
• Passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – driving the best outcomes together.
• Ownership and accountability with a sense of urgency.

Required skills

• Hotel and local knowledge.
• Point‑of‑Sale system operation.
• Up‑selling techniques.

What we offer

• Travel perks – up to 110 nights of discounted stays at Hilton hotels (rates as low as $40 USD/night).
• Paid parental leave for eligible team members, partners and adoptive parents.
• Crisis concierge providing compassionate support during times of loss.
• Mental health resources through the Care for All hub and Employee Assistance Program.