Help Desk & User Support Specialist

About the role

We are a leading healthcare organization in Riyadh seeking a proactive, customer‑focused Help Desk & User Support Specialist. You will provide first‑line technical assistance to clinical and administrative staff across multiple facilities, ensuring rapid resolution of hardware, software, and network issues.

Key responsibilities

• Deliver first‑level support via phone, email, remote tools, and onsite visits.
• Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, Windows OS, and Microsoft 365 applications.
• Configure user accounts, passwords, and access permissions in Active Directory.
• Maintain IT asset inventory, documentation, and ticketing records.
• Assist with network connectivity, Wi‑Fi, VPN, and basic infrastructure monitoring.
• Escalate complex problems to senior IT staff and ensure compliance with security policies.

Required profile

• Bachelor's degree or Diploma in IT, Computer Science, Information Systems or related field.
• Minimum 2 years of experience in an IT Help Desk or End‑User Support role.
• Strong communication, problem‑solving and customer‑service skills.
• Ability to work under pressure and support multiple users simultaneously.
• Healthcare experience is a plus.

Required skills

• Microsoft 365 Administration
• Active Directory
• Windows 10/11 operating systems
• TCP/IP & Networking fundamentals
• Remote support tools
• ITIL Foundation (preferred)
• Printer and basic hardware troubleshooting
• Familiarity with ticketing systems