IT Infrastructure & Network Analyst

About the role

We are seeking a skilled IT Infrastructure & Network Analyst to join our growing team. In this position you will manage and support both on‑premises and cloud environments, ensuring the availability, security, and performance of our enterprise IT landscape.

Key responsibilities

• Lead and manage LAN, WAN, cloud, and on‑premises infrastructure.
• Support core application hosting services and enterprise connectivity.
• Operate servers, virtualization platforms, storage, backups, networking, firewalls, telephony, internet services, Wi‑Fi, and disaster‑recovery solutions.
• Monitor performance, availability, and capacity to guarantee optimal service delivery.
• Troubleshoot network outages, performance bottlenecks, and security incidents.
• Maintain infrastructure security, apply updates, and perform regular upgrades.
• Document architecture, asset inventories, configurations, and technical records.
• Identify risks and vulnerabilities, implementing mitigation measures.
• Support IT projects with technical expertise and infrastructure solutions.
• Ensure compliance with ISO 27001 and organizational security standards.

Required profile

• Bachelor’s degree in Computer Science, IT, or a related field (preferred).
• Relevant certifications such as MCSE, VMware, or equivalent.
• Fluent in English and Arabic, both written and spoken.

Required skills

• Microsoft technologies: Active Directory, DNS, DHCP, TCP/IP, Windows Server, Domain Management.
• Microsoft 365 and Office 365 administration.
• Azure AD and other cloud‑based services.
• VMware virtualization.
• Cisco networking solutions.
• Firewalls, VPNs, IPSEC and network security.
• Data‑center operations, storage, backup, disaster‑recovery and monitoring.
• IP Telephony, MPLS, Internet VPN, and connectivity services.
• Information security controls and ISO 27001 compliance.