IT Support Officer – Technical Support Specialist

About the role

We are looking for a proactive, customer‑focused IT Support Officer to provide technical support across Reef Group and its subsidiaries in Riyadh. The role ensures smooth operation of IT systems, resolves technical issues efficiently, and maintains a stable, secure environment that enables business continuity and digital transformation.

Key responsibilities

• Provide first‑line support for employees and retail branches via ticketing system, email, phone, or onsite assistance.
• Diagnose and resolve hardware, software, and network issues, escalating complex incidents when needed.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners and other peripherals.
• Perform preventive maintenance to keep IT equipment and infrastructure performing optimally.
• Support Windows and macOS operating systems, ensuring security and performance.
• Maintain wired and wireless network connectivity, VPN access, file sharing, and email services.
• Assist users with internal business applications such as Google Workspace, ClickUp, and self‑service platforms.
• Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
• Monitor and report on service requests, incident resolution, and support performance.
• Participate in disaster recovery and business continuity activities.

Required profile

• Diploma or Bachelor’s degree in Information Technology, Computer Science or related field.
• 0–2 years of experience in IT Support, Help Desk or Technical Support.
• Fluency in Arabic and good English communication skills.
• Strong problem‑solving, communication and customer‑service abilities.

Required skills

• Windows and macOS operating systems.
• Microsoft Dynamics 365 (ERP/CRM) support.
• Basic networking concepts (LAN/WAN, Wi‑Fi, TCP/IP, VPN).
• Hardware troubleshooting for desktops, laptops, printers and scanners.
• Microsoft 365 and Google Workspace administration.
• Experience with IT ticketing systems such as ServiceNow or ClickUp.

What we offer

• Opportunity to support a fast‑growing business and contribute to digital transformation.
• Work with modern technologies in a dynamic organization.
• Ability to empower employees and business operations through exceptional IT services.