Junior Customer Care Associate - Fintech

About the Role

Join Tamara, the leading fintech unicorn in Saudi Arabia and the GCC, on a mission to build the world's most customer-centric financial super-app. As a Customer Care Associate, you will be at the heart of our mission, ensuring our millions of users receive world-class support and seamless financial experiences.

Main Missions

• Provide exceptional customer service via phone, email, and live chat.
• Address and resolve inquiries regarding Tamara's financial services with accuracy and speed.
• Analyze customer accounts and transactions to identify and solve complex issues.
• Deliver personalized solutions while strictly adhering to communication scripts and performance KPIs.
• Identify customer needs and proactively escalate critical issues to ensure total satisfaction.

Candidate Profile

• University degree holder.
• Previous experience in customer service or a client-facing role is a significant plus.
• Native Arabic speaker with professional proficiency in English (B1 level minimum).
• Highly adaptable individual with a strong sense of empathy and perseverance.
• Ability to work flexible shifts and rotations.

Required Skills

• Excellent verbal and written communication skills.
• Proficiency in digital tools, internet applications, and CRM software.
• Strong problem-solving and analytical abilities.
• High emotional intelligence and customer empathy.
• Ability to work in a fast-paced, high-growth fintech environment.