Senior Business Excellence Lead

About the role

The Senior Business Excellence Lead will design and operate an Infrastructure Quality Assurance Framework for Norconsult Telematics in Riyadh. This role ensures that infrastructure asset development and delivery meet the highest standards of quality, compliance, and performance while driving continuous improvement across processes.

Key responsibilities

• Establish and implement an Infra Quality Assurance framework covering the full asset development lifecycle.
• Monitor adherence to approved policies, standards, procedures and governance requirements.
• Develop, maintain and automate executive dashboards to track KPIs, SLAs, risks and improvement initiatives.
• Define and monitor quality KPIs and process performance metrics.
• Conduct regular sector quality reviews, compliance assessments and root‑cause analyses.
• Coordinate internal audits, ensure timely closure of findings and implement corrective actions.
• Support EFQM Excellence Model implementation and maturity assessments.
• Collaborate with process owners and infrastructure stakeholders to enhance process maturity and service delivery.

Required profile

• Minimum 10 years (120 months) of experience in infrastructure quality assurance, performance reporting or business excellence.
• Proven ability to develop and manage executive dashboards and KPI frameworks.
• Strong analytical skills with experience in trend and root‑cause analysis.
• Familiarity with EFQM Excellence Model and process governance.
• Excellent communication skills to present findings to senior management.

Required skills

• Executive dashboards
• Performance reporting
• KPI frameworks
• Project management methodologies
• Trend analysis
• Root cause analysis
• EFQM Excellence Model