Senior Renewals Account Representative

About the role

The Senior Renewals Account Representative reports to the Director of Client Support Sales and focuses on managing enterprise client relationships, selling OpenText maintenance and support programs, and driving both retention and growth.

Key responsibilities

• Manage enterprise client accounts and channel partners, providing quotes, positioning upsells, and closing renewals.
• Conduct gap analysis and process‑improvement initiatives while maintaining accurate sales forecasts.
• Generate leads and build a pipeline of new maintenance renewal contracts through client insight and innovation.
• Collaborate with internal sales, licensing, channel, and marketing teams as well as external decision‑makers and distributors.
• Maintain and update reporting systems, process purchase orders, and ensure timely payments.

Required profile

• 5‑10 years of experience in a sales‑oriented or lead‑generation environment.
• University degree or equivalent work experience.
• Excellent written and verbal communication in English and Arabic.
• Proven ability to build and maintain strong client relationships and work cross‑functionally.