Senior Site Reliability Engineer (Elastic Observability)

About the role

The team needs a Senior Site Reliability Engineer to support application incidents across digital platforms, ensuring SLA compliance and improving system reliability. You will operate the Elastic Observability stack, automate processes, and collaborate with Platform Engineering and Application Development.

Key responsibilities

• Provide support for application incidents across digital platforms, ensuring SLA compliance.
• Operate and monitor the Elastic Observability stack (Elasticsearch, Kibana, Fleet Server, APM Server, Elastic Agent) deployed via ECK on OKE.
• Manage Elasticsearch operations such as index lifecycle, snapshot lifecycle, data‑tier housekeeping and capacity monitoring.
• Troubleshoot telemetry ingestion issues for logs, metrics, traces and synthetic monitors.
• Maintain Kibana dashboards, alerting rules and saved objects under SRE manager guidance.
• Perform root‑cause analysis and participate in blameless post‑incident reviews.
• Automate repetitive tasks and improve deployment pipelines using Terraform, Helm charts and scripting.
• Develop and keep support documentation, runbooks and knowledge‑base articles.
• Prioritise and document incidents and requests in Jira/ServiceNow and participate in on‑call rotation.

Required profile

• Bachelor’s degree in Computer Science, IT, Engineering or equivalent experience.
• 1–3 years of experience in IT operations, system administration, DevOps or Site Reliability Engineering.
• Familiarity with observability tools, especially the Elastic Stack.
• Knowledge of Linux systems and scripting (Bash, Python or Go).
• Understanding of monitoring, logging and alerting concepts and ITSM tools (ServiceNow, Jira) with ITIL practices.

Required skills

• Elasticsearch and Kibana (Elastic Observability).
• Elastic Cloud on Kubernetes (ECK) and Oracle Kubernetes Engine (OKE).
• Terraform and Helm for infrastructure automation.
• Docker and Kubernetes container platforms.
• Bash, Python or Go scripting.
• Linux system administration.
• Jira and ServiceNow ticketing tools.